Please read these terms and conditions carefully before using our services.
WebProject reserves the right to refuse service and/or access to its servers and/or services to anyone.
Unless otherwise stated, the following definitions apply to this document:
The words "include" and "including" are to be construed without limitation.
The headings in this document are for convenience only and shall not affect the interpretation of these terms and conditions.
We have not accepted a client application or order until an account is set-up and you receive the final 'New Account Information' email, including all details specific to your account. Until this time, we reserve the right to refuse, cancel or reject any order made by the client. In such cases, a full refund will be made using the same method of payment as was originally used.
The Services are not targeted towards, nor intended for use by, anyone under the age of 13. By using the Services, you represent and warrant that you are 13 years of age or older. If you are under the age of 13, you may not, under any circumstances or for any reason, use the Services. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these Terms of Service are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms of Service or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party.
Any false, fake details and fraud attempts will cause cancellation of order and account, in this case we will log your name, e-mail address, phone number, address, IP address, signup domain, and Stripe e-mail address with fraud prevented organisations.
We have rights to remove any promotion discount for the following reasons:
Clients are entitled to a full refund within 14 days of the initial order being placed. This will be issued in the same method as originally used by the client. Refunds are not possible for bitcoin or any other crypto payments. WebProject is not responsible for any additional charges imposed by your credit card company, Stripe merchant or any other crypto payment processor in the case of refund. Any processing fee(s) will be deducted from a refund.
The 14 day money back guarantee does not apply and will not be issued if more than 10% of allocated data transfer has already been used on the web hosting account. This money back guarantee does not apply to domain name registrations, ssl certificates, seo reports or if the account has breached these terms and conditions prior to cancellation.
Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Services purchased using cryptocurrencies, tokens or digital assets will not be refunded.
Orders placed with false information and paid using cryptocurrency are non-refundable, as per terms and conditions paragraph 3.1.3. Additionally, failing to verify the account information and order will result in cancellation without any refund.
After the 14 day introduction period, no refunds will be issued for account cancellations. If cancellation of the account is caused by the client breaching these terms and conditions no refund will be issued. No refunds are issued for domain name registrations.
The sending of unsolicited commercial email (SPAM) through our web servers promoting any web site, or via third party web servers promoting a web site hosted by us, can result in the suspension or termination of the client's web hosting account, without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'double opt in' methods and a strict removal procedure is published in all mailings. 'Safe lists' and other advertising related mailing lists may not be operated. Any complaints received are taken seriously and will be investigated.
Only the chat room scripts provided for the client in their control panel are allowed on our web server. Any other scripts found will be disabled and the account suspended in serious or repeat cases. An exception to this term is provided for scripts, which are FULLY applet based whereby the applet is downloaded and run from the clients system.
Under no circumstances must our web servers be used for the hosting or communication of, reference to or linking to any of the following:
We do not allow the use of the following scripts on our web servers:
The client agrees to supply appropriate payment for the services received from us in advance of the time period during which such services are provided.
All invoice notifications will be sent via email and a printable version made available in the client control panel. Clients are required to pay their invoice in advance at the beginning of each payment term using an available method of your choice, within 2 working days of the invoice issue date. If paying via debit / credit card payment will be taken automatically on the due date. Invoices that are not disputed within 3 months of the invoice date are conclusively deemed accurate.
Clients are responsible for the provision of sufficient funds in their account and we will not be held responsible for any charges incurred as a result of overdrawing the bank account or credit card, or as a result of failed transactions.
We reserve the right to suspend any account after 5 working days have passed without due payment being received. Any added time for payment will be at our sole discretion.
All invoices and payments are processed in GB Pound Sterling (£) and conversions will be made by the credit card company of the client. Prices shown in any other currencies on this web site or other promotional material are to be treated as a guide only and may be inaccurate due to changes in the exchange rates. All clients are advised to check amounts using accurate recent exchange rates before ordering.
WebProject reserves the right to change its prices at any time.
All Credit card payments on our site are processed through secure Stripe merchant services. Your credit card is charged after the authorization procedure complete we may give you a call to confirm your order.
In order to streamline our accounting procedures and keep costs down WebProject currently runs a limited number of payment options. WebProject accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo via the following payment gateways: Stripe - Payments processed by Stripe are subject to Stripe terms and conditions of service. Coinbase - Payments processed by Coinbase are subject to Coinbase terms and conditions of service. Cryptomous - Payments processed by Coinbase are subject to Coinbase terms and conditions of service. OxaPay - Payments processed by OxaPay are subject to OxaPay terms and conditions of service.
We operate a support desk where we intend to resolve issues. Opening a payment dispute with our payment gateway or your funding source is a violation of WebProject policy and will result in service termination if the dispute is not reversed. If we have reached no agreement after 14 days from the date of the initial dispute, service will be terminated. At this time we will log your name, e-mail address, phone number, address, IP address, signup domain, and Stripe e-mail address with fraud prevented organisations.
Backups are made by us each day and each week on a full basis, however, no guarantees are made of any kind as to the integrity of these backups. All clients are strongly advised to regularly download their own backups from their control panel, where a zipped archive is provided daily of all account files and databases.
All accounts are monitored for their use of server resources. If any account is using a high amount of server resources we will contact the client to discuss the issue with them. In serious cases where an account is using a considerably large amount of system resources (memory, CPU, etc.) the account may be suspended or script disabled without notice to maintain the smooth running of the web server.
Clients can request a package upgrade or temporary resource increase at the costs available to view on our web site at https://www.web-project.co.uk . It is the sole responsibility of the client to contact us in advance of requiring extra resources to prevent account suspension. In some cases, accounts are automatically suspended when their resource limits have been reached and manual unsuspension is required by us.
The client is responsible for keeping their contact details up to date in their billing control panel. We cannot be held responsible for communication mix-up's as a direct result of the client's failure to update their details.
Clients are responsible for keeping their usernames, passwords and other sensitive data safe. If a breach is suspected, the client is required to request a change of login details by contacting our support staff.
If a breach of these terms and conditions is found we will, at our sole discretion, determine whether it is a serious or minor breach. If a serious breach of these terms and conditions is found we reserve the right to suspend the account(s) of the client in question or disable any part of the account before contacting them. We will however make an attempt to contact the client prior to suspension in the event of a minor breach using the email address we have on record for your account. If no reply is received within 3 days we will escalate the status of the breach to a serious breach and may suspend the account(s).
While we provide an unmanaged service we are happy to help with issues outwith the normal un-managed model. Customer agrees to take full responsibility over the operation, maintenance and backups of their VPS account. Software support is not included with any of the unmanaged VPS hosting plans. WebProject accepts no responsibility or liability for any data loss.
WebProject provides managed support for all system aspects listed below:
We are not responsible for any claimed damages, which may result from our web servers going offline, or being unavailable for any reason. This includes damages which may result from the corruption or deletion of data. The client agrees to indemnify, defend and hold WebProject, its directors and employees harmless from any incidental, indirect, direct, special, exemplary, punitive or consequential damages whatsoever, for loss of business profits, business interruption, loss of business information, or any other monetary loss arising out of the use of or inability to use our services, or the provision of or failure to provide services.
We will fully cooperate with investigations of violation of systems or network security at other sites and will cooperate with law enforcement authorities in the investigation of possible criminal violations. Clients who violate these terms and conditions may incur criminal or civil liability.
For clients with multiple accounts and resellers, we reserve the right to suspend all accounts should the main account owner violate these terms and conditions in a manner deemed by us to be extremely serious.
We will be the sole arbiters as to what constitutes a violation of these terms and conditions. The failure by a client to meet or follow any of the above terms and conditions is grounds for account suspension or deactivation.
We reserve the right to add, delete, or modify these terms and conditions, our hosting packages, prices and web site at any time with notice provided via our web site and announcements in our forum and/or client control panel(s). All clients are encouraged to review this document on a regular basis to ensure they are aware of any changes. If you have any questions concerning the above stated terms and conditions please contact us before ordering.
We take complaints very seriously. If you are unhappy about a particular aspect of our service, please contact us by emailing: [email protected]
Alterations to Terms and Conditions: WebProject reserves the right to adjust the terms and conditions of service at any time.
Please note: by signing up for any of our services you agree to be bound by all WebProject terms and conditions.