Please read these terms and conditions carefully before using our services.
WebProject reserves right to refuse service and/or access to its servers and/or services to anyone.
Unless otherwise stated, following definitions apply to this document:
The words "include" and "including" are to be construed without limitation.
The headings in this document are for convenience only and shall not affect interpretation of these terms and conditions.
We have not accepted client application or order until account is set-up and you receive final 'New Account Information' email, including all details specific to your account. Until this time, we reserve right to refuse, cancel or reject any order made by client. In such cases, full refund will be made using same method of payment as was originally used.
The Services are not targeted towards, nor intended for use by, anyone under age of 13. By using the Services, you represent and warrant that you are 13 years of age or older. If you are under age of 13, you may not, under any circumstances or for any reason, use the Services. We may, in our sole discretion, refuse to offer the Services to any person or entity and change its eligibility criteria at any time. You are solely responsible for ensuring that these Terms of Service are in compliance with all laws, rules and regulations applicable to you and right to access the Services is revoked where these Terms of Service or use of the Services is prohibited or to extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for use or benefit of any third party.
Any false, fake details and fraud attempts will cause cancellation of order and account, in this case we will log your name, e-mail address, phone number, address, IP address, signup domain, and Stripe e-mail address with fraud prevented organisations.
We have rights to remove any promotion discount for following reasons:
Clients are entitled to full refund within 14 days of the initial order being placed (i.e. first-time purchase of new service). This guarantee applies only to new accounts and does not apply to renewals, upgrades, or reactivations of existing or previously held services. Refunds will be issued in same method as was originally used by client. Refunds are not possible for bitcoin or any other crypto payments. WebProject is not responsible for any additional charges imposed by your credit card company, Stripe merchant or any other crypto payment processor in case of refund. Any processing fee(s) will be deducted from refund.
The 14 day money back guarantee does not apply and will not be issued if more than 10% of allocated data transfer has already been used on web hosting account. This money back guarantee does not apply to domain name registrations, ssl certificates, seo reports or if account has breached these terms and conditions prior to cancellation.
Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Services purchased using cryptocurrencies, tokens or digital assets will not be refunded.
Orders placed with false information and paid using cryptocurrency are non-refundable, as per terms and conditions paragraph 3.1.3. Additionally, failing to verify account information and order will result in cancellation without any refund.
After the 14 day introduction period, no refunds will be issued for account cancellations. If cancellation of account is caused by client breaching these terms and conditions no refund will be issued. No refunds are issued for domain name registrations.
All cancellation requests must be submitted by client through client control panel or by contacting our billing department via support ticket before next renewal date or invoice due date. Cancellation requests submitted after invoice has already become overdue or fallen due will not retroactively cancel that billing period or remove outstanding balance.
Upon submitting valid cancellation request before renewal date, service will continue until end of current paid billing period, after which service will be terminated and no further invoices will be generated.
If cancellation request is received after invoice has already become overdue, client remains fully liable for all outstanding charges, including any applicable late payment fees and interest as outlined in Section 5.10. Cancellation will only take effect at end of billing period following settlement of all overdue balances.
Failure to pay invoice, allowing invoice to become overdue, or simply not renewing service does not constitute cancellation request. Non-payment does not terminate service agreement, nor does it relieve client from their obligation to pay for services rendered, for any outstanding billing period, or from any late payment fees and accrued interest as set out in Section 5.10.
Services suspended due to non-payment remain subject to all applicable charges, including late payment fees and interest. Suspension of service is consequence of non-payment and does not equate to cancellation of service or associated contract.
A service that has been suspended due to non-payment will only be cancelled once client has submitted formal cancellation request and all outstanding invoices, late payment fees, and accrued interest have been settled in full. Until both conditions are met, service agreement remains in force and all charges continue to apply.
Clients who allow their service to lapse through non-payment without submitting formal cancellation request remain liable for all charges accrued up to and including billing period in which service was suspended, as well as any subsequent charges, late payment fees, and interest as outlined in these terms.
The sending of unsolicited commercial email (SPAM) through our web servers promoting any web site, or via third party web servers promoting web site hosted by us, can result in suspension or termination of client's web hosting account, without refund. Mailing lists may be operated as long as individuals choose to subscribe to receive mailings via clear 'double opt in' methods and strict removal procedure is published in all mailings. 'Safe lists' and other advertising related mailing lists may not be operated. Any complaints received are taken seriously and will be investigated.
Only chat room scripts provided for client in their control panel are allowed on our web server. Any other scripts found will be disabled and account suspended in serious or repeat cases. Exception to this term is provided for scripts, which are FULLY applet based whereby applet is downloaded and run from clients system.
Under no circumstances must our web servers be used for hosting or communication of, reference to or linking to any of following:
We do not allow use of following scripts on our web servers:
The client agrees to supply appropriate payment for services received from us in advance of time period during which such services are provided.
All invoice notifications will be sent via email and printable version made available in client control panel. Clients are required to pay their invoice in advance at beginning of each payment term using available method of your choice, within 2 working days of invoice issue date. Clients are required to perform manual payment using debit or credit card. If client wishes to pay automatically on due date, they are required to pass Stripe Identity check. Invoices that are not disputed within 3 months of invoice date are conclusively deemed accurate.
Clients are responsible for provision of sufficient funds in their account and we will not be held responsible for any charges incurred as result of overdrawing bank account or credit card, or as result of failed transactions.
We reserve right to suspend any account after 5 working days have passed without due payment being received. Any added time for payment will be at our sole discretion.
Suspension of service due to non-payment does not constitute cancellation of service or underlying agreement. All charges, including those for billing period in which suspension occurs, remain due and payable in full. Late payment fees and interest may also be applied as set out in Section 5.10. Service agreement continues to be in force until formal cancellation request has been submitted by client and all outstanding balances, including any late payment fees and interest, have been settled.
All invoices and payments are processed in GB Pound Sterling (£) and conversions will be made by credit card company of client. Prices shown in any other currencies on this web site or other promotional material are to be treated as guide only and may be inaccurate due to changes in exchange rates. All clients are advised to check amounts using accurate recent exchange rates before ordering.
WebProject reserves right to change its prices at any time.
All Credit card payments on our site are processed through secure Stripe merchant services. Your credit card is charged after authorization procedure is complete we may give you a call to confirm your order.
In order to streamline our accounting procedures and keep costs down WebProject currently runs limited number of payment options. WebProject accepts MasterCard, Visa, Visa electron, Switch/Maestro and Solo via following payment gateways: Stripe - Payments processed by Stripe are subject to Stripe terms and conditions of service.
We operate support desk where we intend to resolve issues. Opening payment dispute with our payment gateway or your funding source is violation of WebProject policy and will result in service termination if dispute is not reversed. If we have reached no agreement after 14 days from date of initial dispute, service will be terminated. At this time we will log your name, e-mail address, phone number, address, IP address, signup domain, and Stripe e-mail address with fraud prevented organisations.
The following charges apply to all invoices that are not paid by their stated due date. By agreeing to these terms and conditions, client acknowledges and accepts liability for these charges in event of late or non-payment.
A flat late payment fee of £25.00 (twenty-five pounds sterling) will be applied to each invoice that remains unpaid after its due date. This fee will be added to client's account as separate line item and is due and payable immediately upon being applied. This fee is charged to cover administrative costs incurred by WebProject in pursuing overdue payments.
In addition to late payment fee outlined in Section 5.10.1, interest will be charged on all outstanding unpaid invoices from date payment was originally due until date payment is received in full. Interest will be calculated and applied at rate equal to the current rate of inflation as measured by the Consumer Prices Index (CPI) as published by the Office for National Statistics (ONS), plus margin of 8% per annum. Interest is calculated on daily basis on total outstanding balance, including any previously accrued interest and late payment fees.
Late payment fees and interest will be applied automatically and will appear on client's account in client control panel. Client is responsible for monitoring their account and settling all outstanding amounts, including any late payment fees and interest, in timely manner. These charges are non-negotiable and non-refundable once applied.
Where client has multiple outstanding invoices, late payment fee of £25.00 will be applied to each overdue invoice individually. Interest will be calculated and charged on total outstanding balance across all overdue invoices. Settlement of original invoice amount alone does not satisfy client's debt if late payment fees and interest remain unpaid.
Failure by WebProject to apply late payment fee or interest charge immediately upon invoice becoming overdue does not constitute waiver of our right to apply such charges at later date. WebProject reserves right to apply late payment fees and interest retrospectively at any time while invoice remains outstanding.
Where invoices, late payment fees, and interest remain unpaid for extended period, WebProject reserves right to refer outstanding debt to third-party debt recovery agency or to pursue matter through courts. Client will be liable for any additional costs, fees, or charges incurred by WebProject in recovering debt, including but not limited to debt collection agency fees, court costs, and legal fees.
Backups are made by us each day and each week on full basis, however, no guarantees are made of any kind as to integrity of these backups. All clients are strongly advised to regularly download their own backups from their control panel, where zipped archive is provided daily of all account files and databases.
All accounts are monitored for their use of server resources. If any account is using high amount of server resources we will contact client to discuss issue with them. In serious cases where account is using considerably large amount of system resources (memory, CPU, etc.) account may be suspended or script disabled without notice to maintain smooth running of web server.
Clients can request package upgrade or temporary resource increase at costs available to view on our web site at https://www.web-project.co.uk. It is sole responsibility of client to contact us in advance of requiring extra resources to prevent account suspension. In some cases, accounts are automatically suspended when their resource limits have been reached and manual unsuspension is required by us.
The client is responsible for keeping their contact details up to date in their billing control panel. We cannot be held responsible for communication mix-up's as direct result of client's failure to update their details.
Clients are responsible for keeping their usernames, passwords and other sensitive data safe. If breach is suspected, client is required to request change of login details by contacting our support staff.
It is the sole responsibility of client to regularly log in to their client control panel at https://www.web-project.co.uk/clientarea/ to monitor their account status, review upcoming and outstanding invoices, and verify next renewal or invoice due date.
The client control panel displays all invoice details, including issue dates, due dates, and payment status. This information is available to client at all times and constitutes primary and authoritative source of billing information.
Failure to receive, read, or act upon email notifications - whether due to spam filtering, incorrect email addresses, mailbox issues, or any other reason - does not relieve client from their obligation to pay outstanding invoices or from their responsibility to submit cancellation requests in timely manner.
Email notifications are provided as courtesy. Client acknowledges and agrees that invoice due dates and renewal dates displayed within client control panel are definitive and binding schedule for all billing obligations. Client cannot rely solely on email receipt as their means of tracking payment obligations.
Claims of non-receipt of invoice emails, renewal reminders, or other billing communications will not be accepted as grounds for:
The client is responsible for ensuring that email address associated with their account is valid, active, and capable of receiving communications from WebProject. Clients should also check their spam/junk folders and whitelist our email addresses to ensure receipt of important notifications.
If breach of these terms and conditions is found we will, at our sole discretion, determine whether it is serious or minor breach. If serious breach of these terms and conditions is found we reserve right to suspend account(s) of client in question or disable any part of account before contacting them. We will however make attempt to contact client prior to suspension in event of minor breach using email address we have on record for your account. If no reply is received within 3 days we will escalate status of breach to serious breach and may suspend account(s).
While we provide unmanaged service we are happy to help with issues outwith normal un-managed model. Customer agrees to take full responsibility over operation, maintenance and backups of their VPS account. Software support is not included with any of unmanaged VPS hosting plans. WebProject accepts no responsibility or liability for any data loss.
WebProject provides managed support for all system aspects listed below:
We are not responsible for any claimed damages, which may result from our web servers going offline, or being unavailable for any reason. This includes damages which may result from corruption or deletion of data. Client agrees to indemnify, defend and hold WebProject, its directors and employees harmless from any incidental, indirect, direct, special, exemplary, punitive or consequential damages whatsoever, for loss of business profits, business interruption, loss of business information, or any other monetary loss arising out of use of or inability to use our services, or provision of or failure to provide services.
We will fully cooperate with investigations of violation of systems or network security at other sites and will cooperate with law enforcement authorities in investigation of possible criminal violations. Clients who violate these terms and conditions may incur criminal or civil liability.
For clients with multiple accounts and resellers, we reserve right to suspend all accounts should main account owner violate these terms and conditions in manner deemed by us to be serious.
We will be sole arbiters as to what constitutes violation of these terms and conditions. Failure by client to meet or follow any of above terms and conditions is grounds for account suspension or deactivation.
We reserve right to add, delete, or modify these terms and conditions, our hosting packages, prices and web site at any time with notice provided via our web site and announcements in our forum and/or client control panel(s). All clients are encouraged to review this document on regular basis to ensure they are aware of any changes. If you have any questions concerning above stated terms and conditions please contact us before ordering.
We take complaints seriously. If you are unhappy about particular aspect of our service, please contact us by emailing: [email protected]
Alterations to Terms and Conditions: WebProject reserves right to adjust terms and conditions of service at any time.
Please note: by signing up for any of our services you agree to be bound by all WebProject terms and conditions.